TERMS AND CONDITIONS

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Resumes Done Right and other websites owned by us are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions. If you do not agree to abide by these Terms and Conditions, you must immediately stop using our services.

We may choose not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Resumes Done Right be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Resumes Done Right be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Resumes Done Right make every attempt to provide accurate and quality work. However, we do not guarantee any results/outcomes from our work in assisting our Clients in obtaining and/or finding employment. We do not guarantee interviews and successful results from interviews with the assistance of our interview skills coaching and all our other services provided.

These Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Queensland, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Queensland to determine any dispute arising out of this Agreement.

ACKNOWLEDGEMENT

You, the Client, acknowledge that any document provided by Resumes Done Right is based solely on information provided by you and that we cannot warrant the accuracy or truthfulness of your response. The Writers contracted by Resumes Done Right are professionally trained Resume Writers and are not expected to be industry experts. The work that is produced on your behalf is a result of the information that you provide, combined with professional writing skills.

You, the Client, agree that Resumes Done Right entire liability, and your exclusive remedy, with respect to any service(s) provided under our Terms and Conditions and any breach of this, is solely limited to the amount you paid for such service(s). Resumes Done Right shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of its services or for the cost of procurement of substitute services.

Resumes Done Right will not be liable for the Client and the Client waives any right it has to claim, any loss of income, loss of profit, production, contract, customers, goodwill, opportunity or business, or any indirect, special or consequential loss or damage of any nature whatsoever arising under or in connection with writing services or interview skills coaching, or these Terms and Conditions, whether in contract, tort (including negligence), under statute, in equity or otherwise.

You, the Client agree to hold harmless and indemnify Resumes Done Right, and its employees, agents and representatives, from and against any third party claim arising from or in any way related to your use of the service, including any liability or expense arising from all claims, losses, damages (actual and consequential), suits, judgments, litigation costs and attorneys’ fees, of every kind and nature.

You, the Client acknowledge and agree that Resumes Done Right will retain ownership of all Intellectual Property created as a result of or in connection with the Interview Skills Coaching Services, Resume Writing, Selection Criteria Writing Services and other Services associated with the company which produce intellectual property.

SERVICE GUARANTEE AND REFUND POLICY

We provide the following guarantees:
  • Our 30-day guarantee period applies to all services provided. Upon receipt of your final documents, the Client will be given up to 30 days to make changes/reviews that are within reason. This is the opportunity to make accurate changes to ensure satisfaction. Resumes Done Right determines the scope of reasonable modifications. If after the 30-day period you require further changes, charges may apply.
  • You are welcome to suggest changes and make additions that we agree make your resume a better fit for the original purpose you contacted us for.
  • There is no need to worry that your résumé might go out of date shortly after you receive your final documents. We offer a discounted service ($30 – $70+GST) to amend your resume should you need to at any stage after you have accepted a final version.
  • We will send you your CV in any format you require, upon request up to 90 days from purchase (and in most cases, probably longer!).
If after all of this you are still not happy with our product, simply request a refund via email ([email protected]) listing why you believe we have not and cannot meet our promises to you.

One of our senior staff will review the complaint and contact you within 14 days with a resolution or an offer of partial or full reimbursement of your purchase price.

IF YOU ARE UNSURE OF WHAT MAY OR MAY NOT BE CONSIDERED GROUNDS FOR A PARTIAL/FULL REFUND.

Reasons why you would not be eligible for a refund in relation to our service guarantee.

  • Got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase, had no use for it or misused the product in any way that caused the problem.
  • Knew of or were made aware of the faults before you bought the product.
  • Asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted.
  • Do not adhere to the communication timeframe guidelines as supplied by Resumes Done Right and your circumstances change.
Reasons why you would be eligible for a refund in relation to our service guarantee.

  • Our product does not meet an acceptable quality as determined by a relevant industry body.
  • Does not match the description as provided by our Salesperson, Website or Advertising.
  • Does not meet any extra promises made about such things as performance, condition and quality.
  • You have allowed Resumes Done Right to rectify the issue within an appropriate time frame.
Please note, if you change your mind after paying for our service, prior to your phone consultation, there will be a minimum $60 cancellation fee.

If you wish to make any changes within the 30-day period, please send a written request, briefly outlining your request to your Resumes Done Right Writer and please CC [email protected].

INFORMATION PROVIDED BY YOU

Any personal information you may provide to Resumes Done Right is protected by the Privacy Policy associated with this site. You agree not to provide any information or materials to Resumes Done Right that is defamatory, threatening, obscene, harassing, or otherwise unlawful, or that incorporates the proprietary material of another. Resumes Done Right are not liable for any injury or damage caused by omissions, false statements, or other inaccuracies.

PRIVACY POLICY

In order to proceed with services with Resumes Done Right, we require information from you in order to provide the best service possible. All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including email. Any information collected by us is collected via correspondence from you. This may be via the telephone, Email, mail, or directly through our website. Any details collected from Resumes Done Right Clients are required in order to provide you with our products and/or services, and a high level of customer service.

The security of your personal information is important to us. Resumes Done Right may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Resumes Done Right does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personal identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

We reserve the right to modify this privacy statement at any time, so please review it frequently.

PAYMENT

Any products or services ordered from Resumes Done Right will only be commenced once receipt of payment has been received and all appropriate information and material has been received from the client, and an order email has been sent. Payment can be made by Direct Deposit, or PayPal. Proof of purchase must be provided for your order to proceed. We will never collect or store Credit Card information.

All prices quoted on the Resumes Done Right website and by our Sales Consultants are in Australian dollars, and all transactions are conducted in Australian dollars. GST is applicable on all sales.

WARRANTIES AND LIABILITY

While every effort is made to ensure that the content of this website is accurate, the website is provided ‘as is’ and Resumes Done Right makes no representations or warranties in relation to the accuracy or completeness of the information found on it. While the content of this site is provided in good faith, we do not warrant that the information will be kept up to date, be true and not misleading, or that this site will always (or ever) be available for use. We do not warrant that the servers that make this website available will be error, virus or bug-free and you accept that it is your responsibility to make adequate provision for protection against such threats. We recommend scanning any files before downloading. Resumes Done Right offers service advice and suggestions only. Whilst we provide suggestions in good faith for your service, we cannot guarantee the suggestions provided will procure employment with any particular employer.

The Client accepts that the service is subjective to a certain degree, opinions vary and that we cannot guarantee any amelioration to your job prospects. In no event will Resumes Done Right be liable to you for any incidental, indirect, consequential or special damages of any kind, or any damages whatsoever arising out of or in connection with the use of our services, whether or not you have been advised or the possibility of such damages. Under no circumstances shall Resumes Done Right be liable to you for any amount for services rendered pursuant to this agreement. To the maximum extent permitted by applicable law, you hereby release, and waive all claims against Resumes Done Right and its employees and agents from any and all liability for claims, damages (actual and consequential), costs and expenses (including litigation costs and attorneys’ fees) of every kind and nature, arising out of or in any way connected with use of the Service.

LICENCE TO USE THIS WEBSITE

By using this website, you agree to the exclusions and limitations of liability stated and accept them as reasonable. Do not use this website is you do not agree that they are reasonable. The material on this website, including texts and images, is protected by copyright law and is copyright to Resumes Done Right unless credited otherwise. It may not be copied, reproduced, republished, downloaded, posted, broadcast or transmitted in any way except for your own personal, non-commercial use. Prior written consent of the copyright holder must be obtained for any other use or material. No part of this site may be distributed or copied for any commercial purpose or financial gain. All intellectual property rights in relation to this website are reserved and owned by Resumes Done Right.

Resumes Done Right is 100% Australian Owned and Operated.
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